TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

Active Offer and Delivery of Service Tool in French as a Second Language [1 record]

Record 1 2015-03-19

English

Subject field(s)
  • Titles of Courses
  • Training of Personnel
Universal entry(ies)
C236
classification system code, see observation
OBS

This self-paced language product is designed to support learning French as a second language (FSL). This online tool allows participants to read, hear and practise the common phrases used to address French-speaking clients, as well as to further their knowledge of the Official Languages Act by completing quiz-based questions. Participants will improve their ability to assist customer service personnel in responding to clients in their official language of choice.

OBS

C236: a Canada School of Public Service course code.

French

Domaine(s)
  • Titres de cours
  • Perfectionnement et formation du personnel
Entrée(s) universelle(s)
C236
classification system code, see observation
OBS

Ce produit langagier, à rythme libre, a été conçu pour aider à l'apprentissage du français langue seconde (FLS). Ce cours en ligne permet aux participants de lire, d'entendre et de pratiquer des expressions généralement utilisées en français lorsque l'on adresse à des francophones, ainsi que d'améliorer leur connaissance de la Loi sur les langues officielles en répondant à des questions sous forme de quiz. Les participants amélioreront leur capacité à aider le personnel du service à la clientèle à répondre aux clients dans la langue officielle de leur choix.

OBS

C236 : code de cours de l'École de la fonction publique du Canada.

Spanish

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TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
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Language Portal of Canada

Access a collection of Canadian resources on all aspects of English and French, including quizzes.

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